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Quality Water Treatment Review
Quality Water Treatment (QWT) is an online store, founded in 1990 by Craig Phillips, that sells SoftPro and Fleck softeners at listed prices with a 6-month money-back guarantee and remote support.
By the Water Softener Reviews editors · Updated
Disclosure: watersofteners.reviews is run by the same team as SoftPro Water Systems and Quality Water Treatment, and we rank their products first. We compare published specifications, certifications, warranties and prices (as of October 2026). We did not lab-test these units. How we rank
On this page
- Is Quality Water Treatment a good place to buy a water softener?
- What does Quality Water Treatment sell?
- How does ordering from QWT work?
- Which softener lines does Quality Water Treatment carry?
- What warranty does Quality Water Treatment offer?
- Pros and cons
- How does Quality Water Treatment compare with other ways to buy?
- Common questions
Key takeaways
- QWT's about page (Quality Water Treatment, a store run by our team) says Craig Phillips founded the company in 1990 and describes it as family-owned.
- Its softener lines are SoftPro and Fleck (Pentair), from the $981 Fleck 5600 Econominder to the $32,770 Fleck 3900 commercial duplex (Oct 2026).
- Every product page carries a 6-month money-back guarantee, and QWT states orders are processed within 1 day.
- Fleck residential systems list 5-year valve and 10-year tank warranties; QWT's commercial listings publish no system warranty text.
- A $195 Lifetime Warranty Extension covers systems and parts bought from QWT, but its list of covered brands is missing.
- The EPA's WaterSense guide calls water above 7 gpg hard, a useful check before you size an order.
Is Quality Water Treatment a good place to buy a water softener?
For buyers who will test their own water and install it themselves or with their own plumber, yes. QWT is a direct-ship store with open online pricing on residential, well-water, twin-tank, RV and commercial softeners. It does not offer on-site service, so it suits a different buyer than a local dealer does.
QWT verdict box
A good match for
Homeowners who want a Fleck valve or a SoftPro system from one seller, well owners who need softener-plus-filter packages, and facility managers who want commercial prices without a quote.
Probably not for
Buyers who want a dealer to test, install and service on site, as Kinetico's dealer network does, or anyone who needs to know exactly which brands the paid warranty extension covers.
What does Quality Water Treatment sell?
Mainly SoftPro and Fleck water softeners, plus filters, reverse osmosis and salt-free conditioners. The QWT homepage (Quality Water Treatment, a store run by our team) says it exclusively offers top-tier brands including SoftPro and Fleck, and the store facts below come from that page, the about page and the product listings, retrieved October 2026.
| Item | What QWT publishes |
|---|---|
| Founded | 1990, by Craig Phillips; described as family-owned |
| Core softener brands | SoftPro and Fleck (Pentair) |
| Other categories | Whole-house filters, reverse osmosis, salt-free conditioners, RV softeners, commercial softeners |
| Other brands in the menu | WaterDrop, Altitude / H2O Machine, Aqua Ionizer, AlkaViva, Tyent, Triple O Ozone, ScaleBlaster, Natural Action Technologies |
| Sizing help | WISDOM "Water Intelligence Engine" free analysis and sizing; "Water Score" report |
| Support | Live chat, text, phone and email, Monday to Friday, 9am to 7pm Central |
| Order processing | "All orders are processed within just 1 day"; ships from multiple locations |
| Guarantee | 6-month money-back guarantee |
| Financing | QuadPay (4 interest-free payments) or Affirm; commercial leasing through Unisource Capital |
| Warranty add-on | Lifetime Warranty Extension for water softeners, $195 |
QWT is also run by the same team as SoftPro. The two stores share SKUs for SoftPro products, and SoftPro's own ECO Well page carries a video by "Craig the Water Guy from Quality Water Treatment."
How does ordering from QWT work?
You pick a product and its options online, check out, and QWT ships it for you or your plumber to install. Options include grain size, filter package, well-pump flow band and bypass size; most softener listings are tagged with free shipping.
Before buying, QWT points shoppers to WISDOM, a free tool it says draws on EPA, CDC, NIH and local utility data. City customers can cross-check its suggestion against the utility's annual water quality report, which the EPA requires community systems to send by July 1 each year. Well owners still need a lab or strip test, because Penn State Extension says softeners suit dissolved iron under 5 mg/L at pH above 6.7, while oxidized iron fouls the resin.
Support after the sale runs by chat, text, phone and email on weekdays, plus install guides and videos. QWT describes its team as experienced consultants who provide product comparisons, water analysis and technical support. On commercial orders, it says its team double-checks each order for the site's requirements.
Which softener lines does Quality Water Treatment carry?
Eight softener lines, from a $267 portable RV unit to commercial systems above $30,000. Entry prices as of October 2026:
| Line | Type and sizes | Price from | Warranty as published |
|---|---|---|---|
| Fleck 5600SXT | City-water softener, 24,000-64,000 grains, 10% crosslink resin | $1,189 | 5-yr valve, 10-yr tanks |
| Fleck 2510SXT | Well-water softener, 24,000-64,000 grains, fine mesh resin; KDF, pH and iron-filter packages | $1,218.62 (pH-neutralizer package); softener alone $1,494.04 | 5-yr valve, 10-yr mineral and brine tanks |
| Fleck 5600 Econominder | Mechanical metered valve, 24,000-64,000 grains | $981 | 5-yr valve, 10-yr mineral tank |
| SoftPro Elite (well) | Metered softener, 32,000-64,000 grains; iron-filter package | $1,327 | Limited lifetime on valve and essential components |
| SoftPro Upflow Dual Tank | 96,000 grains | $2,567 | Not published |
| Portable RV softener by SoftPro | 8,000 or 16,000 grains | $267 | Limited lifetime on tank and valve |
| Pentair Fleck commercial | 9100 SXT, 9500 SXT, 2900S NXT2, 3900 NXT2 | $1,448 | Not published |
| SoftPro Pro Series commercial | 81,000-270,000 grains | $2,180.62 | Not published |
The 2510SXT is the store's main well-water Fleck. QWT rates the basic softener for 3 ppm of clear-water iron and 1 ppm of manganese, with softener peak flows from 7 gpm (24,000 grains) to 16 gpm (64,000 grains). Some filter packages are priced below the bare softener, so confirm the final price in the cart; see best water softeners for iron.
The Fleck 5600SXT (sold by Quality Water Treatment, a store run by our team) is the city-water pick: a digitally metered valve with 48-hour capacitor backup, shipped pre-programmed, which QWT says uses about 12 gallons of water per regeneration. Pentair's 5600SXT manual adds that the backup keeps time for at least 48 hours but does not monitor water use during an outage. The Fleck 2510SXT (sold by Quality Water Treatment, a store run by our team) covers wells. The 96,000-grain Upflow Dual Tank has almost no published specs beyond its name and price; as a twin-tank design it can keep soft water flowing while one tank regenerates (see best twin-tank softeners). For campers, the SoftPro portable leads our RV list.
QWT store numbers
- 1990Year Craig Phillips founded Quality Water TreatmentQuality Water Treatment (a store run by our team)
- 6 monthsMoney-back guarantee window on product pagesQuality Water Treatment (a store run by our team)
- 1 dayStated order processing timeQuality Water Treatment (a store run by our team)
- 12 galWater per regeneration QWT states for the Fleck 5600SXTQuality Water Treatment (a store run by our team)
What warranty does Quality Water Treatment offer?
Product warranties come from each brand, and QWT sells a $195 Lifetime Warranty Extension on top. Fleck systems carry 5 years on the valve and 10 on tanks; SoftPro residential systems carry SoftPro's own terms; QWT's commercial listings publish no system warranty text.
Per its published text, the extension covers systems and parts sold directly to the customer (non-transferable) and system tech support. It excludes labor and anything not bought from QWT, and the customer prepays return freight. The remedy is a credit of the original price or repair or replacement at QWT's option. Exclusions include wear parts, improper installation, freezing, mis-sizing, chlorine or chloramine above 4 mg/L (the EPA's maximum residual level for both), pH below 6 or above 9, hydrogen sulfide, and iron, manganese or sand heavy enough to scuff pistons. The text refers to "brands listed below," but no list appears.
Our water softener cost guide covers install and running costs on top of the purchase price.
Pros and cons
Open pricing and brand choice weigh against a remote-only model and some unclear terms.
QWT pros and cons
Pro: Fleck and SoftPro in one place
Mainstream Fleck valves alongside SoftPro's high-efficiency range.
Pro: open online pricing
Residential and commercial systems list prices without a quote.
Pro: six-month return window
A money-back guarantee on every product page.
Con: extension coverage unclear
The $195 warranty's covered-brand list is missing from its text.
Con: package pricing quirks
Some 2510SXT packages are priced below the bare softener.
Con: no on-site service
Ordering and support are remote; installation is yours to arrange.
How does Quality Water Treatment compare with other ways to buy?
It sits between buying direct from a maker and buying through a local dealer. A SoftPro bought at QWT or from SoftPro is the same SKU; softener-only Elite well prices matched on both stores in October 2026, while iron-bundle prices differed slightly. Our SoftPro Elite review and Fleck 5600SXT review cover QWT's two best-known products.
| Seller | How it sells | Return or guarantee terms |
|---|---|---|
| Quality Water Treatment | Online, SoftPro and Fleck, listed prices | 6-month money-back guarantee |
| SpringWell (direct) | Online, own brand | 6 months; unused only, 10% restocking fee if not defective |
| US Water Systems (direct) | Online, own and Fleck lines, listed prices | 1-year satisfaction guarantee on residential models |
| Kinetico (dealer) | Local authorized dealers, water test by dealer | Price not published |
SpringWell's strength is a lifetime-warranty badge and an 80,000-grain top size (SpringWell review); Kinetico's is a non-electric twin-tank design that keeps soft water available during regeneration. Commercial buyers can compare QWT's Fleck line in our Pentair Fleck commercial review.
Related guides
Best picksSofteners ranked for well water
Best picksBest commercial water softeners
Our brandsSoftPro commercial softener review
How we put this page together
This review uses Quality Water Treatment's own homepage, about page and product listings, checked in October 2026, with competitor terms taken from those sellers' own pages. General water figures come from the U.S. EPA WaterSense softener guide (May 2026) and Penn State Extension. We did no lab testing, did not place orders, and left out review counts, star averages and forum anecdotes.
Common questions
Is Quality Water Treatment a legitimate company?
QWT states it was founded in 1990 by Craig Phillips and is family-owned. It sells openly priced systems online with a published 6-month money-back guarantee and lists weekday support by chat, text, phone and email.
What brands does QWT sell?
Its softeners are SoftPro and Fleck. The menu also lists WaterDrop, Altitude and H2O Machine air-to-water generators, Aqua Ionizer, AlkaViva, Tyent, Triple O Ozone, ScaleBlaster and Natural Action Technologies.
What does the $195 lifetime warranty extension cover?
Systems and parts QWT sold directly to you (non-transferable) and system tech support. Labor, outside parts and return freight are excluded, and the published text omits the list of covered brands.
Does QWT install water softeners?
QWT ships systems for DIY or plumber installation and offers install guides, videos and install-support requests. It does not publish an on-site installation service.
How fast does QWT ship?
QWT states orders are processed within one day and ship from multiple locations. Most softener listings carry a free-shipping tag.
Are SoftPro systems cheaper at QWT or at SoftPro?
They are the same SKUs at near-identical prices. In October 2026 softener-only Elite well prices matched, while iron-bundle prices differed slightly, so compare both carts.
What is the WISDOM tool?
QWT's free "Water Intelligence Engine" suggests a system and size from public water data, which QWT says includes EPA, CDC, NIH and utility sources. Well owners should still lab-test their water.
Our pick
Fleck 5600SXT
Check current sizes and prices at Quality Water Treatment.
View at Quality Water Treatmentwatersofteners.reviews is run by the same team as SoftPro Water Systems and Quality Water Treatment, and we rank their products first. How we rank
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