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Quality Water Treatment Review
Quality Water Treatment (QWT) is an online water-treatment store, founded in 1990 by Craig Phillips, that sells SoftPro and Fleck softeners plus filters, salt-free conditioners, RV and commercial systems, shipped for DIY or plumber install.
Disclosure: watersofteners.reviews is owned by the team behind SoftPro Water Systems and Quality Water Treatment, and we rank their products first. We compare published specifications, certifications, warranties and prices (as of October 2026). We did not lab-test these units. How we rank
On this page
Verdict
QWT is a direct-ship store, not a single product. Its core is SoftPro and Fleck water softeners, with residential, well-water, twin-tank, RV and commercial options priced openly online. It suits buyers who know (or will test) their water, are comfortable installing or hiring their own plumber, and want remote help choosing and setting up a system.
QWT verdict box
A good match for
Homeowners who want a Fleck valve or a SoftPro system from one seller, well owners who need softener-plus-filter packages, and facility managers who want commercial softeners with prices listed online.
Probably not for
Buyers who want a dealer to test, install and service on site; a dealer-sold brand such as Kinetico follows that model. Also anyone who needs to know exactly which brands the paid warranty extension covers, since that list is not published.
Specifications
Store facts below come from QWT's homepage, about page and product listings, retrieved October 2026.
| Item | What QWT publishes |
|---|---|
| Founded | 1990, by Craig Phillips; described as family-owned |
| Core softener brands | SoftPro and Fleck (Pentair) |
| Other categories | Whole-house filters, reverse osmosis, salt-free conditioners, RV softeners, commercial softeners |
| Other brands in the menu | WaterDrop, Altitude / H2O Machine, Aqua Ionizer, AlkaViva, Tyent, Triple O Ozone, ScaleBlaster, Natural Action Technologies |
| Sizing help | WISDOM "Water Intelligence Engine" free water analysis and sizing; "Water Score" report |
| Support channels | Live chat, text, phone and email, Monday to Friday, 9am to 7pm Central |
| Order processing | "All orders are processed within just 1 day"; ships from multiple locations |
| Return policy | 6-month money-back guarantee |
| Financing | QuadPay (4 interest-free payments) or Affirm; commercial leasing through Unisource Capital |
| Warranty add-on | Lifetime Warranty Extension for water softeners, $195 |
How it works
Ordering is online. You choose a product and its options on the listing, such as grain size, filter package, well-pump flow band, or bypass size, and check out. QWT states orders are processed within one day and ship from more than one location; most softener listings are tagged with free shipping.
Before buying, QWT points shoppers to WISDOM, a free analysis tool that it says draws on EPA, CDC, NIH and local utility data to suggest a system and size. City-water users can cross-check it against their annual water quality report. Well owners should still get a lab or strip test, because iron, manganese and pH decide which package you need.
Support after the sale runs through live chat, text, phone and email during weekday business hours, plus install guides and videos on the product pages. QWT describes its team as experienced water treatment consultants who provide product comparisons, water analysis and technical support. On commercial orders, the listing says the QWT team double-checks each order for proper requirements, and financing or leasing is available.
QWT also has a close tie to SoftPro: the two stores share SKUs for SoftPro products, and SoftPro's own ECO Well page carries a video by "Craig the Water Guy from Quality Water Treatment."
Sizing and models
These are the softener lines QWT lists, with entry prices as of October 2026:
| Line | Type and sizes | Price from | Warranty as published |
|---|---|---|---|
| Fleck 5600SXT | City-water softener, 24,000–64,000 grains, 10% crosslink resin | $1,189.00 | 5-yr valve, 10-yr tanks |
| Fleck 2510SXT | Well-water softener, 24,000–64,000 grains, fine mesh resin; KDF, pH and iron-filter packages | softener from $1,494.04 | 5-yr valve, 10-yr mineral and brine tanks |
| Fleck 5600 Econominder | Mechanical metered valve, 24,000–64,000 grains | $981.00 | 5-yr valve, 10-yr mineral tank |
| SoftPro Elite (well) | Metered softener, 32,000–64,000 grains; iron-filter package | $1,327.00 | Limited lifetime on valve and essential components (SoftPro) |
| SoftPro Upflow Dual Tank | 96,000 grains | $2,567.00 | Not published |
| Portable RV softener by SoftPro | 8,000 or 16,000 grains | $267.00 | Limited lifetime on tank and valve |
| Pentair Fleck commercial | 9100 SXT, 9500 SXT, 2900S NXT2, 3900 NXT2 | $1,448.00 | Not published |
| SoftPro Pro Series commercial | 81,000–270,000 grains | $2,180.62 | Not published |
The 2510SXT is the store's main well-water Fleck. QWT rates the basic softener for 3 ppm of clear-water iron and 1 ppm of manganese, and lists softener peak flows from 7 gpm (24,000 grains) to 16 gpm (64,000 grains). Package prices on that listing do not always rise with what's included, so confirm the final price in the cart. See best water softeners for iron for how it ranks.
The 96,000-grain Upflow Dual Tank has almost no published specs beyond its name and price. As a twin-tank design, it should keep soft water flowing while one tank regenerates; see best twin-tank softeners. For a camper, the SoftPro portable leads our RV list.
Price and warranty
Product warranties vary by brand. Fleck systems carry manufacturer terms of 5 years on the valve and 10 on tanks. SoftPro residential systems carry SoftPro's own terms, and QWT's commercial listings publish no system warranty text.
QWT's paid add-on is the Lifetime Warranty Extension for water softeners, $195. Per its text, it covers systems and parts sold directly to the customer (non-transferable) and system tech support. It does not cover labor, or systems and parts not bought from QWT. The remedy is a credit of the original purchase price or repair or replacement at QWT's option, and the customer prepays return freight. Exclusions include wear parts, improper installation, freezing, mis-sizing, chlorine or chloramine above 4 mg/L, pH below 6 or above 9, hydrogen sulfide, and iron, manganese or sand heavy enough to scuff pistons. The text refers to "brands listed below," but no brand list appears, so which products qualify is not published beyond that wording.
The store-wide 6-month money-back guarantee appears on every product page. Our water softener cost guide covers install and running costs on top of the purchase price.
Fleck 5600SXT at QWT (a store we own) · Fleck 2510SXT at QWT (a store we own)
Pros and cons
QWT pros and cons
Pro: Fleck and SoftPro in one place
Mainstream Fleck valves alongside SoftPro's high-efficiency range.
Pro: open online pricing
Residential and commercial systems list prices without a quote.
Pro: six-month return window
A money-back guarantee on every product page.
Con: extension coverage unclear
The $195 warranty's covered-brand list is missing from its text.
Con: package pricing quirks
Some 2510SXT packages price below the bare softener.
Con: no on-site service
Ordering and support are remote; installation is yours to arrange.
How it compares
Buying a SoftPro through QWT or from SoftPro directly gets the same SKUs; softener-only Elite well prices matched on both stores in October 2026, while iron-bundle prices differed slightly. Our SoftPro Elite review and Fleck 5600SXT review cover the two best-known products QWT sells.
Other ways to buy:
- SpringWell (direct): advertises lifetime coverage and six months to return a system, though returns must be unused, carry a 10% restocking fee if not defective, and installed systems are returnable only if defective. See the SpringWell review.
- US Water Systems (direct): publicly priced commercial softeners up to 600,000-grain single tanks, and a 1-year satisfaction guarantee on residential models.
- Kinetico (dealer): non-electric twin-tank softeners sold through authorized local dealers, with dealer water testing; prices are not published.
For commercial buyers, compare QWT's Fleck line in our Pentair Fleck commercial review.
Common questions
Is Quality Water Treatment a legitimate company?
QWT states it was founded in 1990 by Craig Phillips and is family-owned. It sells openly priced systems online with a published 6-month money-back guarantee and lists support by chat, text, phone and email on weekdays.
What brands does QWT sell?
Its softeners are SoftPro and Fleck. The menu also lists WaterDrop, Altitude and H2O Machine air-to-water generators, Aqua Ionizer, AlkaViva, Tyent, Triple O Ozone, ScaleBlaster and Natural Action Technologies, plus filters, RO and salt-free conditioners.
What does the $195 lifetime warranty extension cover?
Systems and parts QWT sold directly to you (non-transferable) and system tech support. Labor, outside parts and return freight are excluded, and the published text omits the list of covered brands.
Does QWT install water softeners?
QWT ships systems for DIY or plumber installation and offers install guides, videos and install-support requests. It does not publish an on-site installation service.
How fast does QWT ship?
QWT states orders are processed within one day and ship from multiple locations. Most softener listings carry a free-shipping tag.
Related guides
Best picksSofteners ranked for well water
Best picksBest commercial water softeners
Our brandsSoftPro commercial softener review
Our pick
Fleck 5600SXT
Check current sizes and prices at Quality Water Treatment.
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